groad.app
Support
Bug, feedback, or feature request? Send the app, platform, version, and a short description.
A screenshot almost always helps. Please send attachments directly by email.
Help with gronotes
Available now for iPhone and iPad in the App Store and for Windows in the Microsoft Store. macOS is in review. The closed Android test is being prepared; Android and Linux are not yet publicly available.
What is free on iPhone, iPad and Mac?
Apple (iPhone, iPad, Mac): Ten entries in total are free, including shopping lists, recipes and homework. A whole list or recipe counts as one entry.
How do I buy the Windows app?
The Windows app is a one-time Microsoft Store purchase. It has no ten-entry limit and needs no additional in-app purchase. No subscription. The app currently costs €9.99 in the German Microsoft Store. The price shown in the Store at purchase applies. Apple purchases do not automatically apply to Windows.
What does gronotes Pro unlock on Apple devices?
Apple (iPhone, iPad, Mac): The Apple one-time purchase for additional entries is configured at €9.99 in the German store. No subscription; the displayed store price applies. Existing content remains editable and exportable above the limit.
How do I restore an Apple purchase?
Restore purchases in Settings using the same Apple account. Restoration across devices has not yet been accepted in testing. Windows and Google Play have separate purchases.
What should I do before changing devices?
Export a backup first. Select the shared folder on each device yourself because folder permissions and device paths are not transferred. Check the content on the new device before giving up the previous device. Exports and storage packages are plain text without additional gronotes encryption.
What if folder access is lost or synchronization is delayed?
If permissions are lost, select the same folder again. Do not delete package files. A successful local sync does not confirm cloud delivery; also check your chosen provider and the content on the other device. Earlier versions and deletion markers are retained for conflict resolution. Deleting an entry does not automatically remove history, backups or provider copies.
Are unsaved changes preserved?
Explicitly save changes before quitting. Recovery of unsaved drafts after a crash is not guaranteed.
What information does support need?
Use the form or the existing support email on this page. The app version, operating system, device type and steps to reproduce are enough initially; attachments are not needed for this. Do not send keys, credentials or private notes. Notes, exports and purchase receipts are not automatically sent to support.
macOS supports local and user-selected folders including iCloud Drive, plus Nextcloud and HTTPS/WebDAV. Direct OneDrive, Google Drive and Dropbox sign-ins are currently available only on iOS. On the Mac, folders managed by installed cloud providers can be selected with the folder picker.