groad.app
Support
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Help with gronotes
gronotes 1.0.0+6 · In development. The app is not available in stores yet. The purchase information below describes the planned model; real store configuration and Apple purchases across devices have not been verified.
What counts toward the free limit?
On Apple and Google, ten active entries count in total across notes, tasks, ideas and code snippets. Completed tasks count; deleted entries and revisions do not. A one-time, non-consumable in-app purchase is planned to unlock additional entries. Existing, imported and synchronized content remains readable, editable and exportable even above the limit. Windows is a separate one-time app purchase without this ten-entry in-app purchase limit.
How are one-time purchases planned to work?
One shared Apple purchase is planned to cover Mac, iPhone and iPad through the same Apple account. Windows will have its own one-time app purchase; Google Play will have its own one-time in-app purchase. No subscription or unlock across stores. The planned final price in Germany is €10 each; actual store prices have not been configured or verified. The price displayed in the store will apply when available.
How do I restore an Apple purchase?
Restoration is planned in the app settings through the same Apple account used for the purchase. Real Apple store configuration and restoration across devices have not yet been verified. If the unlock is missing, check the Apple account and use purchase restoration; do not buy again to fix a problem. If the issue persists, use the existing support contact. Purchase entitlements are not transferred through note exports or shared folders; existing content is preserved.
What should I do before changing devices?
Export a backup first. Select the shared folder on each device yourself because folder permissions and device paths are not transferred. Check the content on the new device before giving up the previous device. Exports and storage packages are plain text without additional gronotes encryption.
What if folder access is lost or synchronization is delayed?
If permissions are lost, select the same folder again. Do not delete package files. A successful local sync does not confirm cloud delivery; also check your chosen provider and the content on the other device. Earlier versions and deletion markers are retained for conflict resolution. Deleting an entry does not automatically remove history, backups or provider copies.
Are unsaved changes preserved?
Explicitly save changes before quitting. Recovery of unsaved drafts after a crash is not guaranteed.
What information does support need?
Use the form or the existing support email on this page. The app version, operating system, device type and steps to reproduce are enough initially; attachments are not needed for this. Do not send keys, credentials or private notes. Notes, exports and purchase receipts are not automatically sent to support.